10 dysfunctions of a (operations) team

If founding a company is hard, scaling it is definitely no easier!

As a company grows from a few people and it’s customers to 10s or 100s of employees and 1000s of customers, things will creak and eventually break.

While no department or process is immune, it is probably the Operations teams where these challenges are most visible. The primary reason being that is where headcount increases happen most rapidly, but it’s also the least specialist department and, therefore, everyone has a view on Operations. Everyone always has a view on…